Posts Tagged "client feedback"

By tjolley on Jun 9, 2009 in What we've done | 0 comments

Background Tonyversity recently developed and delivered a bespoke learning programme for a rapidly-rising, young French manager working for a company with a global client base and a requirement for excellence and confidence in English to support client contact, relationship development, contract negotiation etc. The task was therefore to sharpen and apply his English language fluency in all forms and contexts whilst also developing and honing presentation and negotiation technique. The programme lasted 21 hours spread over some seven weeks. The principal (but by no means the only outcomes) were: the raising of his TOEIC score by approaching 200 points, putting him in the ‘gold’ or ‘excellent’ category greater day to day confidence working with clients in English such that he has now received significantly extended management responsibilities and feels well prepared for interview for promotion (also in English). Tonyversity posed him some basic questions upon programme completion, and his ‘open’ responses are as follows: Tonyversity: from our initial meeting – how did you feel the relationship developed? Did we manage to ‘hit it off’ together and did you leave with some confidence that you would be getting what you wanted?    Response: yes for sure! The first meeting gave me the feeling that I can reach my objective because you understood my needs and provided me with a roadmap to meet them. Tonyversity: how did you feel about the idea of being able to discuss and agree together your targets and work on them flexibly? Response: that worked because I didn’t feel like a student… your key to success is definitely your flexibility to follow the needs of your client… Tonyversity: how did the idea of us working together on your own workplace materials and projects work for you? Response: It’s good to work in an environment I already know well, so I prefer to work on materials I’m used to seeing every day (like Powerpoint presentations…). Tonyversity: how was the support between timetabled sessions?   Response: Sure that’s been a help and gave me the confidence that if I’m not sure, I can ask you to help me! Tonyversity: how did the atmosphere here help relax you into learning?    Response: Yeaaah, you know my feeling, it’s more than a relaxed...